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October 02, 2012

Motorola Solutions' acquisition of Psion: Good, bad, or ugly?

Well, it's done. Psion is now part of Motorola Solutions. On October 12th, 2012, Ron Caines and Frederic Bismuth of Psion and Mark Moon of Motorola Solutions sent out the following note to their customers:

Dear Psion Customer:

We are writing to let you know that today Motorola Solutions completed the acquisition of Psion PLC.

Motorola Solutions is a leading provider of mission-critical communication systems and a pioneer in enterprise mobility solutions. The company has always been focused first and foremost on how to best serve its customers and chose to acquire Psion because of its complementary enterprise mobile computing products and its talented people who understand this highly specialized business. We are excited about what this opportunity brings you as a valued Psion customer. Bringing the Psion family of products onboard allows Motorola Solutions to extend its portfolio and better serve customers by delivering solutions in expanded use cases, especially in warehousing, cold chain, ports, yards and specialized modular applications.

Integration of the two companies has only just begun today. There will be no immediate changes to your account management, the partners that serve you or the products and services you receive from Psion. Customers who previously purchased or will purchase Psion products can be assured their products will be fully serviced and supported for the full duration of the contracts. All customer support numbers also remain the same.

Furthermore, Motorola Solutions is committed to investing jointly around its and Psion's technical strengths and capabilities to deliver compelling solutions for the various applications and markets that both Motorola Solutions and Psion have served.

Once we have worked through the details of the integration, we will share those plans with you. You can be assured that throughout this process we will remain focused on building on Psion's relationship with you and serving all of our customers.

If you have any questions, please contact us or your Psion representative. Thank you for your continued loyalty and support.

With many of the smaller, independent manufacturers of rugged computing equipment being swallowed up by larger companies, this was perhaps inevitable. To many rugged computing enthusiasts and insiders, also inevitable is the question "why?" as there is rather substantial product line overlap between the two companies. In an informal conversation, a Motorola source said that the acquisition of Psion was adding complementary handheld products and vehicle-mount terminals that complement Motorola's offerings. The acquisition, the source said, also supports their international growth strategy by providing an attractive, global-installed base.

That's certainly true, by if the history of such acquisitions has shown anything, it's the latter reason rather than the former. As is, purchased product lines almost inevitably get absorbed. They may live on for a while, but in the longer run it makes no sense to carry duplicate lines. That's too bad as Psion was really on to something with their modular approach to rugged handheld computing platforms. What will become of the innovative ikôn, Neo, and Omnii? The tough WorkAbouts? The panels that still have the old Teklogix' DNA?

So for now, we reflect on what was. Through Pen Computing and we covered Psion for a very long time. First those really terrific little clamshell handhelds that were better than anything based on Windows CE at the time, then the acquisition of Teklogix in 2000 (I was at the press conference in Chicago when it was announced), the Psion netbooks way before the world bought tens of millions of "netbooks," and always the rugged handhelds. We had a close relationship with Psion most of the time; at some point we even had a "Psion PSection" in Pen Computing Magazine (with some of the columns still online at

So here's hoping that Moto Solutions will aim for, and succeed in, creating the synergy that is always given as the reason for an acquisition. After all, Moto's own for Symbol Technologies is well aware of the good (its own flourishing after being acquired by Moto), the bad (Intermec > Norand), and the ugly (Symbol > Telxon).

Posted by conradb212 at October 2, 2012 03:11 PM